SELECTED PROJECTS
My work revolves around service innovation, business strategy and UX design.
EMPLOYEE EXPERIENCE IN DIGITAL TRANSFORMATION
How might we help employees navigate constant software change with confidence?
Shaped change management and rollout measures for a major IT migration, improving employee satisfaction.
Service Design
User Research
Product Strategy
REIMAGINING THE DESIGN MUSEUM VISITOR JOURNEY
How might we design “moments that matter” across the museum journey?
Mapped the end-to-end visitor journey to uncover opportunities that deepen connection, increase awareness, and strengthen long-term engagement.
Service Design
Facilitation
Journey Mapping
UX FOR SCALABLE PRIVATE CLOUD SERVICE
How might we make internal cloud services easier to use and adopt across the organization?
Directed UX strategy and research to improve usability, guide design decisions, and increase adoption of internal cloud services.
Service Design
UX Design
ENHANCING VISITOR EXPERIENCE
How might we create an intuitive and welcoming first experience for parents and children?
Mapped early visitor frustrations and designed entrance concepts that improve navigation, clarity, and overall experience.
Service Design
UX Design
EXPLORING NON-SCREEN HUMAN–MACHINE INTERACTION
How might we design machines that express emotion without relying on screens?
Created experimental artifacts to demonstrate alternative interaction modes and publicly test expressiveness with users.
Speculative Design
Product Design
REIMAGINING LEARNING SPACES
How might we better support undergraduate learners through space, technology, and AI?
Explored three concept directions, from AI study rooms to digital platforms. Blending space, technology, and community learning.
UX Design
Speculative Design
the end of a melody is not its goal.